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Posts: 1
Registered: ‎11-24-2022

Poor Customer Service

A Geek Squad salesperson visited our home to assess purchasing and installing a Sonos and amplfier system for whole house speakers, center, left and right speakers for our media room and a stand, Sonos soundbar and woofer for another TV, which totaled over $7000.  It took them a while to get it scheduled but once there, they installed the soundbar and woofer fine.  They could not initially get the Sonos whole house system to work, but eventually did for part of the house.  They returned to finish that work and install the center, left and right speakers for the media room.  They claimed the whole house Sonos system was working but it will not play at all.  The speakers for the media room were not measured correctly and would not fit.  I am very disappointed as having never used the Geek Squad before, I had heard they had good expertise...this is not true.  The salesperson would not return our call and the call to the store manager was never returned.  Before I go to the corporate site, I wanted to see if this forum could provide some resolution.

Posts: 112
Topics: 1
Kudos: 22
Solutions: 25
Registered: ‎12-07-2021

Re: Poor Customer Service

Hi there, warringtonl,


Welcome to our Best Buy online community! This is far from the feedback that we strive to hear from our customers. I can certainly understand wanting the full solution on an order to be completely accurately.


I would be happy to look into this closer and assist where possible. To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number.


Looking forward to connecting with you soon!

Ravi|Social Media Specialist | Best Buy® Corporate
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