11-24-2022 07:53 PM
Have the same problem, incredibly frustrating.
Bestbuy support chat is totally useless, have wasted hours trying to fix this.
Wish I had the option to shop elsewhere, but Bestbuy is the only store that offers ordering online with in store pickup for what I need.
11-25-2022 08:32 AM
Thank you for being a part of our Best Buy Forums. I understand that you have a concern with the chat that can be difficult to handle. I would be glad to help today if you could Private Message your full name, email and phone number with details of any concerns. Please know that you are also able tu purchase in store or attempt to order over the phone if those support options are easier to avoid difficulties or delays.