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New Member
Posts: 1
Registered: ‎11-01-2021

Cannot Verify Account, Stuck in Loop

Hello,

 

I've been having problems since last week trying to Verify My Account for certain items like Consoles and Computer Hardware after finishing the queue.  When the Blue, Verify Your Account button comes up and I click it, it goes back into the queue again.  I have tried logging out and back in, clearing my cash, and using two different browsers as well as my phone and I always get the same issue of being repeatedly asked to verify my account.  Can someone help?

New Member
Posts: 1
Registered: ‎11-01-2021

Re: Cannot Verify Account, Stuck in Loop

I am also having this issue! I am a Total Tech member, and couldn't even purchase the Nintendo Switch OLED that was a Total Tech member exclusive event.
Cannot purchase anything with the Best Buy queue. I'll wait in 'line', and once the Verify Your Account button comes up, it boots me back into line and the process repeats. Also tried Chrome and Microsoft Edge, the mobile app and Safari and Chrome on my mobile phone. All the same issue.
Have had this issue for 3 weeks now. it stinks! 
I'm already logged in, why do I need to verify again?!

Posts: 3,131
Topics: 38
Kudos: 102
Solutions: 161
Registered: ‎10-19-2017

Re: Cannot Verify Account, Stuck in Loop

Hello, RaSoul20!

 

Welcome to the Best Buy Forums!

 

Thanks for joining our online community and posting for support regarding verifying your account. I know how important it is to be able to place orders while logged into your account, and I can imagine how frustrating it must be to have to continue to verify your account. I'm happy to do what I can to help.

 

Please send me a private message including your full name, e-mail, and phone number so I can look into your account further. You can find the blue "Private Message" button to message me to the right of my name below.

 

Having trouble logging into your My Best Buy/BestBuy.com account?

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎12-02-2021

Re: Cannot Verify Account, Stuck in Loop

I'm having this issue any resolution?
New Member
Posts: 1
Registered: ‎12-02-2021

Re: Cannot Verify Account, Stuck in Loop

Also having this issue with the 30 serries from Nvidia. Happens every single time I see it as available. Is there additional verification that we are not doing?

New Member
Posts: 1
Registered: ‎12-02-2021

Verify account loop

I get this problem whether I use my phone or my computer, and regardless of which browser I use. I hit "add to cart" and then get the message that I'm in line. Eventually the "verify your account" button turns up, but when I click that, it just puts me back in line again! Please help! This has been a problem for me for weeks. 

New Member
Posts: 2
Registered: ‎12-02-2021

Re: Cannot Verify Account, Stuck in Loop

I've bought from the verify queue a couple times before but it just stopped working

New Member
Posts: 1
Registered: ‎12-02-2021

Re: Cannot Verify Account, Stuck in Loop

I am so incredibly frustrated right now, i have been refreshing the website since 9:30 AM because i suspected the drop would be today and when i saw the NVIDIA 3060 TI was available i immediately tried to add to the cart and was stuck in the verification loop until it sold out. I still have not even received the verification emails. I see that many other people are having the same issue, what is going on?

New Member
Posts: 1
Registered: ‎12-02-2021

Re: Cannot Verify Account, Stuck in Loop

I also am constantly stuck in verify loop. I have waited infront of my computer for the last 7 days eight hours a day trying to purchase a graphics card, and this morning the moment your website restocked I tried to add a 3080 to my car and was stuck in a verify loop for the next two hours along with every other item I tried to purchase. 

New Member
Posts: 1
Registered: ‎12-02-2021

Verification loop help!

I understand and appreciate efforts to help combat bots buying Nvidia 30 series GPUs, but what I don’t understand is why I’m getting completely shut out during these drops for over a month despite trying everything in my power to be prepared and ready. Every drop I get caught in the “verify loop” for every GPU I try to add to my cart and I just can’t understand what I could possibly be doing to trigger this. I’m just beyond frustrated at this point. I understand the current GPU situation really stinks but for this to happen to me so many times for so long is flat out ridiculous