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New Member
Posts: 3
Registered: ‎05-09-2022

Failed attempt to buy phone

Hopefully, their review will accept zero stars. I went in to buy an iPhone for my daughter. I've purchased 5 so from best buy, have credit with them, etc. I walked up to a mind-bogglingly indifferent female associate more interested in showing off her tats than making a sale. She first made it sound like I wasn't cool enough to buy something from best buy much less an iPhone.

 

She then asked questions that were obviously constructed to make me write this review. if my daughter wasn't there longing for a phone I would have been out the door. But it's my daughter and ordinarily, I like Best Buy. My credit application was good, but then she seemed bored with how long it was taking to help. Finally, I was asked if I ever had a T-Mobile account which I haven't.

 

She said there was a fraud error code and the cops were on the way and perhaps I could go to a T-Mobile store and sort it all out. I did. I went to T-Mobile and they pulled up my account and told me I was approved for up to 13 lines. What about the fraud code. They said "what fraud code?" Oh, they had a special for 2 phones for the price of one. I was out the door in an hour with two phones. Thanks for wasting my time. I'll be moving on.

Social Media Specialist
Posts: 39
Registered: ‎10-19-2020

Re: Failed attempt to buy phone

Hello, wizenup,

 

Welcome to our Community Forums and thank you for reaching out. This doesn't sound like the most ideal experience, so I would love to learn more about your visit and what may have happened as you attempted your purchase. If you feel comfortable, send us over a private message that contains your full name, phone number, email and the location at which you visited for your purchase. That will allow me to take a look into things and perhaps figure out what happened and how we can avoid a similar issue in the future. To get that message over to me, you can utilize the blue button to the right of my name below. I'll keep an eye out for your response.

 

Kindest regards,

 

 

:
Keith M|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎05-09-2022

Re: Failed attempt to buy phone

[ Edited ]

{removed per forum guidelines}

Social Media Specialist
Posts: 39
Registered: ‎10-19-2020

Re: Failed attempt to buy phone

Hey there, wizenup,

 

I edited your post as you shared your personal information publicly and we want to make sure you as well as your privacy are protected. If you could, please resend that in a private message using the blue button below near my name. If you could, include the location you visited as well to help.

 

Kindly,

:
Keith M|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎05-09-2022

Re: Failed attempt to buy phone

I did not receive a phone call from Best Buy as a recent email to me said. How can I give a thumbs up to your response if there is no response?

Posts: 10,777
Topics: 1,698
Kudos: 850
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Solutions: 338
Registered: ‎11-10-2008

Re: Failed attempt to buy phone

You need to click their blue private message button to send the info. 


@wizenup wrote:

I did not receive a phone call from Best Buy as a recent email to me said. How can I give a thumbs up to your response if there is no response?


 

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