Televisions & Home Theater Accessories

[AndyFoley]

I have an insgnia tv model # NS-32D311NA17 rev. A. And ever since I took the tv out of the box and plugged it in I've had a small blue box in the lower left hand corner with blinking message v8-ms393ia-f02v007 st3151a05_8 ps. I've tried resetting the tv to factory settings. I've tried taking batteries out of the remote and pressing each button twice and then unplugging the tv, and all plugged in components for one minute. Then turned the TV back on and before I even started plugging the components back in the message was still there. I still plugged the components back in one at a time and still the blue box with the blinking message is still there. Please help it's driving me nuts trying to watch TV with that box and the blinking message! Look forward to your response.

Andy

[Mariah-BBY Social Media Specialist]

Hello AndyFoley,

Welcome to the Insignia Forum Community! I appreciate the time you’ve taken to post to our community about the blue box in the corner of your Insignia Tv. I’d be equally frustrated if a similar issue was present on my TV. I’d be happy to see how I can help you further.

Thank you for already power cycling your TV, and resetting it back to the factory settings. I’m sorry to hear that neither of those steps resolved the issue present. At this time I’d recommend visiting your local Best Buy with your TV if you purchased it within the last year to seek assistance under the warranty. You can schedule an appointment here with Best Buy’s Geek Squad.  

Respectfully,

Mariah

Insignia™ Support