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Posts: 1
Registered: ‎01-02-2020

"Please run channel auto scan" won't go away no matter what I do.

- TV model number: NS39L240A13

- I don't have the remote.

- I don't have an antenna, cable box, or a satellite box.

- Only my PS4 is hooked up to the TV via HDMI 1.

The Message "please run channel auto scan" won't go away even after I run said scans with no antenna/cable box/satellite box.

How do I make this go away, please?

Posts: 586
Topics: 49
Kudos: 132
Solutions: 27
Registered: ‎10-19-2017

Re: "Please run channel auto scan" won't go away no matter what I do.

Hello, juan_balcazar,


Welcome to our Best Buy community forum! 


Having an error message pop up is never fun, so I can understand why you'd be concerned and want to know next steps so you can go back to enjoying your TV like normal. While I'm sad that you're in this position, I'm glad you came to us for help


It sounds like your TV must have been set-up with "antenna" as the source, so now your unit is trying to scan for what channels you'd receive with an antenna. If you reset up the TV and choose a different source, the error should go away!


Since you don't have the remote for this TV, changing the source will be a bit harder, but you should still be able to make it work by using the buttons on the TV. If you go to page 20 in the Insignia NS39L240A13 Manual, it should talk you through the Setup Wizard for taking care of that step-by-step.


However, if you do need a remote to change those settings in Setup Wizard, you can check out remotes that should work with Insignia TV's on our site here





Elle|Social Media Specialist | Best Buy® Corporate
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