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Visitor
Posts: 1
Registered: ‎12-31-2012

l42q120-10a half screen black or blue

42' lcd 1080p 120hrz ns L42Q120-10A  bought in 2009 so 3 years old. when u turn it on screen is black on left side or blue. it will go away after 20mints and insignia dosent want to do anything case warranty is up that is BS. found about 15 poeple with same isue.     they need to recall this bos tv.. never buying this brand. if u have same issue call and complan and leave a message on insignia.

Posts: 18,173
Topics: 2,985
Kudos: 662
Solutions: 492
Registered: ‎09-29-2008

Re: l42q120-10a half screen black or blue

Hello justinkoepp,

Welcome to Community@Insignia™!

Based on your description of the issue, your TV will require repairs. Unfortunately, if your TV warranty has elapsed, repairs will be at your expense. For assistance in scheduling a technician to visit your home, please call our Product Support team. Contact information is available via the Support & Service link at the top of this page.

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 2
Registered: ‎12-26-2012

Re: l42q120-10a half screen black or blue

I have the same problem with my 42 inch insignia.  It has left side dark and right side good.  After 20 minutes it starts to work right again....most of the time....though sometimes it takes much longer.  I took it in to best buy and they sent it for repair.  It came back and the technician claimed that the screen had gone bad and I needed to buy a new one.  Can you imagine.....3 years old and $800 later and I can just throw it on the curb for trash collection.  What a piece of shiiiiii.  I won't buy from Best Buy again.

 

Ken Romero

Visitor
Posts: 1
Registered: ‎02-03-2013

Re: l42q120-10a half screen black or blue

My 55" just started doing this. First turn it on, from the center to the right is real dark for about a foot. The far right of the screen the pictures lags? has trailers, ghosting. And then about 15 minutes later poof its fine. Yeah, this does suck! 

Visitor
Posts: 2
Registered: ‎02-19-2013

42" tv

tv only shows one half of picture. Why?

Visitor
Posts: 2
Registered: ‎02-19-2013

Re: l42q120-10a half screen black or blue

I Have the same problem with mine. Not yet 3 years old 42" Seems like everyone is having this problem around the same time. I agree with you. I paid alot for this TV! I will not buy that brand again. They should really look into this and recall it

Visitor
Posts: 2
Registered: ‎06-10-2013

Re: l42q120-10a half screen black or blue

The same thing happens to me, i would like to know what part of the tv is causing have the screen to  look as if the bulbs have gone out.. is it the power supply? or are there actual bubls that need to be changed?

Visitor
Posts: 644
Registered: ‎04-03-2013

Re: l42q120-10a half screen black or blue

Hello tsel619,

Welcome to Community@ Insignia™!

I am sorry to hear you are having issues with your television.  LCD screens do not emit their own light and are backlit with CCFL or LED lights.  Based on the description it would appear some of these lights behind the screen are starting to go out.  In general these lights are built-in to the LCD panel and can't be changed out.  However, a qualified repair technician would need to examine the TV to provide a concrete diagnoses.

Regards,
Cory
Insignia™ Support

Visitor
Posts: 2
Registered: ‎06-10-2013

Re: l42q120-10a half screen black or blue

But the LCD Panel that the light bulbs are attached to can be changed out correct?

Visitor
Posts: 644
Registered: ‎04-03-2013

Re: l42q120-10a half screen black or blue

Hello tsel619,

You can replace the entire LCD panel in the TV, however, the cost of a new panel typically approaches or exceeds the price of a new television.

Regards,
Cory
Insignia™ Support