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Posts: 2,451
Topics: 102
Kudos: 229
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Registered: ‎10-19-2017

Re: intermittent sound issues with insignia firetv

Good morning, dragonfly1,

 

Your TV will display the signal it receives from your cable box. Because you’ve indicated the issue is related to certain programs only, this is likely an issue with your cable service. As such, I would recommend contacting your cable service provider for further assistance.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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Posts: 6
Registered: ‎02-21-2020

Re: intermittent sound issues with insignia firetv

As I have said previously, we already ruled out the cable company.  The cables have been changed out.  Of the 5 tv's in the home, this tv, the only insignia , is the only one with the issue. Thanks

Posts: 2,451
Topics: 102
Kudos: 229
Solutions: 115
Registered: ‎10-19-2017

Re: intermittent sound issues with insignia firetv

Hi, dragonfly1,

 

Cables, cable box models, or different set-ups for your five different TVs (among other factors) can affect your viewing and listening experiences in varying ways. As you’ve said that your other TVs are different brands, the cables used, cable boxes and/or device setups could also be different for each of your TVs. While I understand your other TVs are not having this issue, that does not eliminate your cable service or cable box as the potential problem in your setup. If you have not already contacted your cable company, I would highly suggest doing so.

 

I understand that Insignia Support directed you back to Best Buy, causing a loop. We have advised the right people that this happened as it shouldn’t have. The definitive source for troubleshooting for our Insignia TVs is Insignia Support at (877) 467-4289. While what you describe does sound like an issue with the content source, you can also connect back with Insignia Support for additional assistance.

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!