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Posts: 2
Registered: ‎08-17-2021

insignia tv external monitor issue - image and text issues

when using this brand new tv, NS-24DF310NA21 (24" 720p), as an external monitor via hdmi, the images and text on websites are extremely low resolution looking....very bad quality. it's set at it's recommended resolution settings (1366x and have tried other resulution settings but no change). is this an insignia tv issue? because all of my other tv's (different brands) display fine (720p, 1080p, both 4k's). i've tried putting it to game mode and every other mode, turned off some and all of the picture enhancement settings, tried different hdmi cables, tried all 3 hdmi inputs on the tv and the visual resolution still looks crappy. anyone else having this issue with their insignia tv's using as a monitor? thanks!

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Posts: 8,273
Registered: ‎02-25-2013

Re: insignia tv external monitor issue - image and text issues

I have only had acceptable resolution when using a 4k TV as a monitor. The only thing lesser TV's seem to work good for is streaming movies.

 

 

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Posts: 2
Registered: ‎08-17-2021

Re: insignia tv external monitor issue - image and text issues

i'm talking about text that is so pixelated that it's barely readable and images that are so pixelated that it's like using less than a 1 megapixel camera and the colors are oversaturated. as i've mentioned before, all of my other tv's (720p, 1080p, 4k's) that are NOT insignia displays everything fine when testing as a monitor.

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Registered: ‎09-29-2008

Re: insignia tv external monitor issue - image and text issues

Welcome to our community, aacdrw.

 

Generally speaking, your TV will display the signal it receives from a connected device. I would recommend adjusting the video output on your signal source to a resolution compatible with the TV.

 

It sounds like you may have already taken those steps, so if the problem persists after making adjustments, I recommend contacting Insignia Support at (877) 467-4289 for further assistance troubleshooting your connections.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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Registered: ‎11-10-2008

Re: insignia tv external monitor issue - image and text issues


@aacdrw wrote:

i'm talking about text that is so pixelated that it's barely readable and images that are so pixelated that it's like using less than a 1 megapixel camera and the colors are oversaturated. as i've mentioned before, all of my other tv's (720p, 1080p, 4k's) that are NOT insignia displays everything fine when testing as a monitor.


Part of this is the way your HDMI port an the graphics card handles detecting the proper resolution and display timing of the device you are using. I found over the years not all graphics cards are created equal the same goes for TV's manufactured and their ability to correctly detect resolutions. I find that 1080p on many TVs result in an image that's cut off but if you switch resolutions etc, it is substantially better than what it was before.

 

If you find the text may not display properly there may be options in the OS to cope with this.

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Registered: ‎10-19-2020

Re: insignia tv external monitor issue - image and text issues

Good morning, aacdrw,

 

These are all great steps and suggestions above! It's entirely possible that the graphics card is having trouble deciphering and detecting the ideal resolution for the Insignia TV. From how you're describing it, it doesn't seem to be defective but rather incompatible to an extent. As John mentioned above, contacting Insignia support may be a great next step.

 

Furthermore, if you'd rather swap out the unit you have for a different TV to do the job, that alternative could be explored as well. If you're within the return window, you are more than welcome to head back in your local Best Buy and speak to one of our Blue Shirts to see what's possible. 

 

Thanks for reaching out! I hope this helps.

 

Best,

Caleb H|Social Media Specialist | Best Buy® Corporate
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