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Posts: 2
Registered: ‎12-03-2021

insignia fire tv has black screen + audio for some live channels even after factory reset

 
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Registered: ‎09-29-2008

Re: insignia fire tv has black screen + audio for some live channels even after factory reset

Welcome to our community, Julie-10.

 

For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-03-2021

Re: insignia fire tv has black screen + audio for some live channels even after factory reset

Thanks for the advice. I called Insignia Support and the technician walked me through soft and the hard resets, neither of which fixed the problem. His advice was to contact Hulu or take tv to a technician.