Televisions & Home Theater Accessories

[Sam-BBY Retired: Social Media Specialist]

Hi 55chevy,

No worries! Whenever you get the chance to test this out, feel free to let us know if a full factory reset works. 

Thanks!

[55chevy]

Tried the reset, but didn’t work;I have a picture of what I’m trying to do. Can it be loaded here?

[55chevy]

Btw, we were able to do this before

[Sam-BBY Retired: Social Media Specialist]

Hello again, 55chevy,

I'm sorry to hear you're still having issues getting your TV to switch to a particular input. You're welcome to share a photo of what you're seeing on the screen by using the Insert/edit image button at the top of the textbox here on the forum (as pictured below).

 

I look forward to hearing from you.

[55chevy]

I don’t see the menu you are showing to insert.

[Mariah-BBY Retired: Social Media Specialist]

Hello 55chevy,

Thanks for letting us know that you might not have that option on your end. I’d be happy to send you a private message with a few more instructions on how you can get that photo over to us. Can you please check your private messages? You’re able to do so by ensuring you’re logged in to your forum profile and selecting the orange envelope in the top right-hand corner.

Respectfully,

[55chevy]

I sent the picture. It looks like all the sources are greyed out. Did you get it? I also tried resetting & that didn’t help. Tks.

[Sam-BBY Retired: Social Media Specialist]

Hi 55chevy,

I apologize for the delay in our reply!  I was able to review the message you sent to us with that photo, and I have a much better idea of what you need help with now—thanks for that!

One of my first suggestions I shared on October 13 was to use a different HDMI cable with your DVD player to see if that resolved the issue; were you able to try using a new cable?

[55chevy]

No, we didn’t have anything other than the 3 plugs, white, yellow, red that go in both the dvd & the TV. This had been working fine, and then all of a sudden one day, the arrow won’t move off TV. The nxt time I visit, I will take a picture of the back of the tv. Tks!