11-12-2018 10:53 AM
Thanks for letting me know. Once you're back in front of the TV, you may wish to contact Insignia Support at (877) 467-4289 for assistance with real-time troubleshooting. Hopefully they will be able to get you all taken care of.
11-12-2018 03:20 PM
Our Insignia Support team is available by phone daily from 8am to 9pm Central Time, and I expect that should include weekends as well.