04-24-2021 02:09 PM
i bought a 2021 rv that came with a insignia tv model ns-43d420na20. it also has a irv63 radio dvd sound bar combo in it.
the irv 63 plays dvdsand is connected to tv with a hdmi cable to the hdmi 1 slot also labeled arc on tv. i know the connection is working since i watched a dvd and the audio came out of the irv63 sound bar and other speakers through the camper. the tvs speakers could either be muted or on it worked either way.
the problem is i cannot get the sound from the other inputs of the tv mainly a chromecast hooked to hdmi3 to play through the irv63 home theatre. it is supposed to work.
none of the settings in the tv's menu options for audio outputs are enabled. they are greyed out.
the tv also has a cec funtion but it doesnt find the irv63 device and in the menu in that catoagory it lists audio devices but it is also greyed out.
the irv63 is a cec device.
i m thinking the tv's menu funtion is some how faulty since for some reason the parental controls option in the menu settings is also greyed out.
i have unplugged and replugged it all in still nothing but i do know that the theatre is working through the hdmi cord since the movie and audio played and i was able to see its menu options on the tv.
so how do i get the tv to let me access all funtions listed in the menu settings?
04-24-2021 02:11 PM
04-27-2021 09:51 AM
Hello there, bbigcnote,
Thanks for getting in touch with us. Welcome to our Community Forums.
With both of your inquiries, please connect with Insignia for support by Email or phone at (877) 467-4289).
All the best!
04-27-2021 07:39 PM
04-28-2021 08:48 AM
05-02-2021 09:07 AM
05-02-2021 09:10 AM