05-31-2018 08:45 AM
Welcome to Community@Insignia!
I'll be happy to look into this for you if you will please reply with your TV model number. Additionally, are you manually attempting to update the TV or is the TV making the attempt automatically?
05-31-2018 08:51 AM
My model is NS-32DR310NA17.
I bought this new and I am trying to hook up to the internet so I can get roku. The internet hooks up but then it says it is looking for updates and the code pops up. It won't allow me to access roku.
05-31-2018 09:00 AM
Thank you for sharing the additional details.
I have passed your query along to our product specialists. As soon as we have new information to share, we’ll reply again to your message. I regret the imposition upon your patience in the interim.
05-31-2018 10:27 AM
Add me to the list of people getting error code 005. It says I'm connected to the network and internet, but the update is a roadblock as it says it can't connect to the server, and gives error code 005. There's no way to bypass the update so we're stuck not being able to use the TV for Roku. Very frustrating indeed.
06-08-2018 09:56 AM
I've been informed that, on the day of your original posts, Roku experienced some issues resulting in the error your encountered. Your TVs should be able to complete the update at this time if they haven't done so already.