Add Product

Search Results:

Reply
Visitor
Posts: 4
Registered: ‎08-10-2014

auto aspect ratio missing

My Insignai is chopping off the left and right edges.  The auto option is grayed out so I can select it.  The "wide" option doesn't solve the problem either and still chops so of the edges.

 

Suggestions?

Visitor
Posts: 56
Registered: ‎06-20-2014

Re: auto aspect ratio missing

Hello deeppow,

 

Welcome to Community@Insignia™!

 

We'll be happy to look into this concern if you'll please reply with your Insignia product model number.

 

Regards,

 

Maria

 

Insignia™ Support

Visitor
Posts: 4
Registered: ‎08-10-2014

Re: auto aspect ratio missing

Model #  NS-L322Q-10A

 

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: auto aspect ratio missing

Hello deeppow,

Thank you for responding!

If you are only getting options for Normal and Wide, that is going to be because you are connected to your source device via HDMI. The Normal setting displays the image exactly as it's being sent. If when you are set to Normal, you are getting too wide of an image, then you will want to change the aspect ratio on your source device to a smaller size that fits the screen.

Regards,
Jon
Insignia™ Support

Visitor
Posts: 4
Registered: ‎08-10-2014

Re: auto aspect ratio missing

There are no settings that will work, nothing you can adjust.

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: auto aspect ratio missing

Hello deeppow,

Thank you for responding!

At this point you are making the adjustments that the tv has available. If they are not getting you the correctly sized image, you may need to call the company that provides your source device, (cable/satellite provider). Both the TV and your source equipment will have aspect ratio adjustments, and you are already changing the ones on the tv. Once you know how to adjust the aspect ratio on your source equipment you should be able to find the correct combination.

Regards,
Jon
Insignia™ Support

Visitor
Posts: 4
Registered: ‎08-10-2014

Re: auto aspect ratio missing

Thanks, a web search for my Disk receiver did lead to a solution.

Visitor
Posts: 5
Registered: ‎05-21-2018

Re: auto aspect ratio missing

Hi
Is there a way to turn the AUTO aspect ratio on?
My source device works on 1920x1080
Visitor
Posts: 5
Registered: ‎05-21-2018

Re: auto aspect ratio missing

Model is: NS-50D510NA17
Posts: 7,326
Topics: 161
Kudos: 190
Solutions: 326
Registered: ‎11-30-2015

Re: auto aspect ratio missing

Hello Lucasm,

 

Welcome to our community! We appreciate the time you’ve taken to post to us. I’d be happy to help you answer your question about aspect ratio for your 50” Insignia TV.  

 

You should be able to turn on or off the Auto Aspect Ratio in your TV’s Menu settings as described on page 48 of your owner’s manual. You can download your manual here under Documentation at the bottom of that page. However, you’re not able to set the aspect to a specific setting like 16:9 or 3:4. Please let us know if you have any further questions.

 

Kindly,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!