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Visitor
Posts: 5
Registered: ‎05-21-2018

Re: auto aspect ratio missing

Hello Mariah
Auto Aspect Ratio is only available for “channels”
Not for hdmi external sources
Posts: 7,326
Topics: 161
Kudos: 190
Solutions: 326
Registered: ‎11-30-2015

Re: auto aspect ratio missing

Hello Lucasm,

 

Can you please confirm what your external HDMI source is? I apologize if I misunderstood your original query. Often times there should also be an option to adjust the aspect ratio using the component you’re connecting to. You may need to adjust the aspect ratio on your component as well. I look forward to your reply.

 

Kindly,

 

Mariah

 

Social Media Specialist

Best Buy Corporate

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 5
Registered: ‎05-21-2018

Re: auto aspect ratio missing

This is a DVR 1920x1080
Posts: 7,326
Topics: 161
Kudos: 190
Solutions: 326
Registered: ‎11-30-2015

Re: auto aspect ratio missing

Lucasm,

 

Can you please share the model number of your DVR, and the brand? I’d be happy to review the manual to see if you can adjust the settings of it to fix the aspect ratio issues you’re experiencing. At this time your TV isn’t able to adjust the content that’s being sent via HDMI. I look forward to your reply!

 

Kindly,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 5
Registered: ‎05-21-2018

Re: auto aspect ratio missing

I checked the manuals
3 opt only
1024x1080
1920x1080
2048x1080
Posts: 7,326
Topics: 161
Kudos: 190
Solutions: 326
Registered: ‎11-30-2015

Re: auto aspect ratio missing

Lucasm,

 

Have you tried to set it to one of the smaller resolutions to see if it fits best on your Insignia TV that way? At this time our hands have really become tied in how we can assist you further since the TV isn’t able to change the Aspect Ratio for it’s HDMI sources.

 

Kindly,

 

Mariah

Insignia™ Support

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!