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Posts: 6
Registered: ‎02-26-2020
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Why isn't there any image on the screen?

When I try to connect the Amazon Fire TV device to my TV using a HDMI cable, all I can see is a black image on the TV. What can I do to fix this problem?

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Posts: 7,177
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Registered: ‎12-23-2016

Re: Why isn't there any image on the screen?

Hi, johnblazer,

 

Welcome to our community, and thanks for your question. I'd be happy to see if I can help troubleshoot this.

 

To start, I have a few questions. First, is there any audio, or is the television also silent? Have you tried a different HDMI port, or only one? Is the television displaying without issue on other inputs?

 

Please also get back to me with the model number on that television. That should help us find a solution.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎02-26-2020

Re: Why isn't there any image on the screen?

Thanks for the Help. 

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New Member
Posts: 6
Registered: ‎02-26-2020

Re: Why isn't there any image on the screen?

Sorry wrong click. how to undone ?
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Registered: ‎11-30-2015

Re: Why isn't there any image on the screen?

johnblazer,

I think it's all fixed. If you have any other questions, please don't hesitate to reach out.

 

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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