02-26-2020 01:04 PM
When I try to connect the Amazon Fire TV device to my TV using a HDMI cable, all I can see is a black image on the TV. What can I do to fix this problem?
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02-27-2020 09:54 AM
Welcome to our community, and thanks for your question. I'd be happy to see if I can help troubleshoot this.
To start, I have a few questions. First, is there any audio, or is the television also silent? Have you tried a different HDMI port, or only one? Is the television displaying without issue on other inputs?
Please also get back to me with the model number on that television. That should help us find a solution.
02-28-2020 12:31 PM