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Visitor
Posts: 3
Registered: ‎01-19-2015
Accepted Solution

Why does my TV stick on one channel and reboot?

HI, I have a NS-19E310A13 Rev.A TV that is stuck on one channel. By that I mean when you plug the TV in, it turns on automatically on channel 2.1, no picture or sound, then it reboots into a never ending loop.

I am using an antenna and have tried disconnecting power and the antenna with no luck. I have also taken batteries out of the remote to make sure a button wasn't stuck. (serial number available if needed)

If you have any suggestions, I would be eternally grateful. 

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: Why does my TV stick on one channel and reboot?

Hello dkent58,

Welcome to Community@ Insignia™!

Most likely one of the channel frequencies has changed enough to confuse the TV.

Unplug the screw on coax cord from the TV, and it should stop power cycling. Once it has stopped, while the coax cord is disconnected, run the channel scan to erase the previous channel listing.

Once that scan completes, reattach the coax cord, and rerun the channel scan to find the current frequencies.
At this point you should be back in working order. If not, let me know and we'll see what else we can figure out.



Regards,
Jon
Insignia™ Support

Visitor
Posts: 3
Registered: ‎01-19-2015

Re: Why does my TV stick on one channel and reboot?

Thankks Jon!!!!!

 

I'll give that a shot.

Dan

Visitor
Posts: 3
Registered: ‎01-19-2015

Re: Why does my TV stick on one channel and reboot?

Spot on diagnostics Jon!!!!

 

Thank you for your support!!!!!!