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New Member
Posts: 2
Registered: ‎06-30-2021

Unable to change Picture Settings on Insignia TV

I just bought a 32" Insignia TV second-hand. When I open the menus to adjust the picture settings, I am unable to adjust a few of the most important settings inside of the menu. 

 

I am using a new HDMI cable, and I have used both of the HDMI inputs on the back of the TV. 


Is there something I am missing?

 

New Member
Posts: 2
Registered: ‎06-30-2021

Re: Unable to change Picture Settings on Insignia TV

Anything I can do? 

This thing is horrible.

Posts: 18,491
Topics: 3,254
Kudos: 657
Solutions: 522
Registered: ‎09-29-2008

Re: Unable to change Picture Settings on Insignia TV

Welcome to our community, caseycraig.

 

For best results, you may need to adjust the video output settings of your connected signal source. 

 

With that said, I'll be happy to look into this for you if you will please reply with your TV model number and the brand and model number of your connected device(s).

 

I look forward to hearing from you. 

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-04-2023

Re: Unable to change Picture Settings on Insignia TV

Hi, I recently bought an Insignia TV and am having the same problem. I go to settings -> picture and can only scroll to the first option, backlight. The other options are grayed out. I have tried all controls and complete power cycle (removing from outlet).
Posts: 1,839
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Registered: ‎11-23-2018

Re: Unable to change Picture Settings on Insignia TV

Hello, wils!

 

Thanks for reaching out on our forum as well about your TV situation. I notice you posted separately for support with this, and you can find my reply here

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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