Televisions & Home Theater Accessories

[Mrs_Acqua]

I have a Insignia 4K Roku tv, purchased in 2017. Today while watching a show it started turning on and off by itself. It turns on for about 10-15 seconds and then powers off. I have tried unplugging it as well as resetting it to factory settings. Nothing has worked. Please someone help me!

[KyleR-BBY Senior Social Media Specialist]

Hi, Mrs_Acqua,

Thank you for joining our community to reach out to us about this.I'm sure only being able to watch a few seconds of television at a time isn't great.

Have you tried unplugging the television for an extended period of time? A quick power interruption may not be enough. Try unplugging for at least a quarter of an hour.

If that doesn't work, please let me know.

Sincerely,

[Mrs_Acqua]

We did leave it unplugged for an hour. It didn’t seem to help so we left it unplugged overnight and we are still experiencing this issue.

[KyleR-BBY Senior Social Media Specialist]

Hi, Mrs_Acqua,

Thanks for letting me know that. It sounds like you've tried all of the front line troubleshooting steps.

What you'll want to do now is give our dedicated support line a call at (877) 467-4289. They can see if there is any additional troubleshooting that can be done, and talk about service options if not. 

Sincerely,