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Posts: 2
Registered: ‎09-25-2019

Tv turning off and on by itself

I have a Insignia 4K Roku tv, purchased in 2017. Today while watching a show it started turning on and off by itself. It turns on for about 10-15 seconds and then powers off. I have tried unplugging it as well as resetting it to factory settings. Nothing has worked. Please someone help me!
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Posts: 7,177
Topics: 115
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Registered: ‎12-23-2016

Re: Tv turning off and on by itself

Hi, Mrs_Acqua,

Thank you for joining our community to reach out to us about this.I'm sure only being able to watch a few seconds of television at a time isn't great.

Have you tried unplugging the television for an extended period of time? A quick power interruption may not be enough. Try unplugging for at least a quarter of an hour.

If that doesn't work, please let me know.

Sincerely,
Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-25-2019

Re: Tv turning off and on by itself

We did leave it unplugged for an hour. It didn’t seem to help so we left it unplugged overnight and we are still experiencing this issue.
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Posts: 7,177
Topics: 115
Kudos: 448
Solutions: 393
Registered: ‎12-23-2016

Re: Tv turning off and on by itself

Hi, Mrs_Acqua,

 

Thanks for letting me know that. It sounds like you've tried all of the front line troubleshooting steps.

 

What you'll want to do now is give our dedicated support line a call at (877) 467-4289. They can see if there is any additional troubleshooting that can be done, and talk about service options if not. 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!