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New Member
Posts: 2
Registered: ‎12-06-2018

Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

I need some help in adding my Bluetooth devices to my Fire TV like I said in the subject. When I try to add the devices to pair them it either picks up Bluetooth devices outside the house (because I certainly don't recognize them) or something that belongs to someone else in the house, not something that's close to the tv. I'm using the wifi and it says I have a good connection if that means anything.
Emerging Expert
Posts: 5,553
Registered: ‎02-25-2013

Re: Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

You should check what version of Blue Tooth the TV can work with and what version of Blue Tooth your trying to connect to. 

 

The TV will not use Wi-Fi to connect to Blue Tooth Devices.

 

However, are you certain that is a Blue Tooth Enabled TV?  I looked at the product specs on various web sites and the instruction manual I got from insigniaproducts.com and there is no mention of Blue Tooth.

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 2
Registered: ‎12-06-2018

Re: Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

Thank you for the advice.

 

I do know it can use bluetooth because there's a section in settings that's supposed to let me add bluetooth devices called: Controllers & Bluetooth Devices. Beyond that there's a section in there that lists amazon fire remotes, below that: Game Controllers (which I did succeed in pairing my Playstation 4 wired controller via usb port) and finally Other Bluetooth Devices.

Posts: 1,891
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Registered: ‎08-08-2017

Re: Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

Hey kevanick,

 

Welcome to the forum, and thanks for connecting with us!  I hope you're enjoying your new Insignia Fire TV so far.  What kind of device(s) are you trying to connect with your TV?  Have you followed @bobberuchi's advice of comparing the version of Bluetooth your TV is running against what version your device(s) are?

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-10-2018

Re: Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

I had the same issue with my brand new 50" Insignia Fire TV that I purchased on 12/9/18. Here is what worked for me. In Settings go to Display & Sounds. Select Sound Settings and scroll all the way down to TV Speakers. Turn the TV Speakers off. Go to Controllers & Bluetooth Devices. It should let you pair your headphones now. Once you pair the headphones you should be all set. You don't need to go back to the TV Speakers section, the TV will turn on the TV Speakers after you turn the headset off and turn them off once you turn the bluetooth headphones back on. Good luck1

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Posts: 1,891
Topics: 34
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Blog Posts: 15
Solutions: 96
Registered: ‎08-08-2017

Re: Trying to add Bluetooth devices to my brand new Insignia LED Fire TV (NS-24DF310NA19)

Hey Surf3r,

 

Thanks for stopping by our forums to share this workaround for pairing Bluetooth devices with your Insignia Fire TV!  I'm hopeful your contributions will prove useful to many of our community members moving forward.

 

I hope you have a great day!

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!