08-13-2020 07:32 PM
Brand new TV right out of the box. I mounted it. I plugged the power cord into the electrical outlet. The "off" red light is on in the front of the TV, so power is getting to the TV. However, the TV will not turn on and will not show a white/blue light in the same area as the red "off light." Does anyone know why a TV straight out of a box cannot turn on? Thank you.
08-15-2020 03:17 PM
Hi there, dinomzaffina,
Thanks for taking the time to connect with us! We're sorry to hear that your TV isn't working as expected.
It's strange to hear that the light would be lighting up, but the TV not powering on properly. First, we would encourage you to consult the pages on power in the manual found at this link, here. If those troubleshooting steps do not work well for you, please fill out this contact form to have an Insignia Expert reach out to you to for additional troubleshooting.
If you are in need of additional assistance, please provide us with your model number so that we can also look over the manual for your TV.