Televisions & Home Theater Accessories

[Delaney]

I turned on this TV, selected cable tv, the cable channel came up, but when I selected "On Demand" the tv screen went black and the sound stopped.  I have unplugged the TV 4 times and the cable box also.  This has not worked.  I cannot "see" to try the other troubleshooting options in the on line owners manual.  I have hooked up another tv to the cable box and the some outlet and it is working fine...just not a smart tv. So what is the problem and how do I fix it?

[Kayla-BBY Social Media Specialist]

Hello, Delaney,

Thanks for reaching out! Can you please share the model number from your TV?