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Posts: 1
Registered: ‎06-06-2021

Toshiba 32 inch fire tv purchased October 2020 from Amazon lost picture and sound today

I turned on this TV, selected cable tv, the cable channel came up, but when I selected "On Demand" the tv screen went black and the sound stopped.  I have unplugged the TV 4 times and the cable box also.  This has not worked.  I cannot "see" to try the other troubleshooting options in the on line owners manual.  I have hooked up another tv to the cable box and the some outlet and it is working fine...just not a smart tv. So what is the problem and how do I fix it?

 

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Registered: ‎10-19-2017

Re: Toshiba 32 inch fire tv purchased October 2020 from Amazon lost picture and sound today

Hello, Delaney,

 

Thanks for reaching out! Can you please share the model number from your TV? 

Kayla|Social Media Specialist | Best Buy® Corporate
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