09-26-2019 03:19 PM
My Roku 50 inch model ns-50dr710na17 won't stay on. My tv keeps cycling on and off. I can't do a factory reset because it will not stay on long enough to reset it. It just flips on and off continuiosly. When I try to use the remote it shuts off then powers back on automatically. Has anyone else had this problem with this TV? I've heard of similar problems with other models but I'm not even able to make it past the home screen. Please Help! TGIT starts this week. LBVS
09-28-2019 12:40 PM
Greetings and welcome, traeleo,
I sure wouldn’t want you to miss any of your favorites airing on TGIT on ABC. Thank you so much for your patience on this matter. I’d be happy to share a suggestion with you.
Select models of Insignia TVs either have a pin-hole reset button that can be used in these circumstances. If your model doesn’t have one then you should be able to force a reset of the TV by holding the power button down for a minute upon plugging it back in from a power cycle. If you’re continuing to have an issue, please give our dedicated support line a call at (877) 467-4289.