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Posts: 1
Registered: ‎07-16-2019

TV input scanning issue

Insignia TV Model: NS-39D220NA16

 

The TV "Input Source" menu is stuck on my screen scrolling through all the input options. How do I make this stop?! 

 

I've tried resetting the TV to default settings and have also tried taking my batteries out of the remote in case a button was stuck.

Posts: 9,175
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Registered: ‎09-29-2008

Re: TV input scanning issue

mw48197,

 

Welcome to our community.

 

If you haven't already done so, try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can make a reservation by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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