Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎04-21-2020
Accepted Solution

TV cannot connect to the Amazon Cloud services

I have a 50-inch FireTV (Insignia NS-50DF710NA19) that continously drops the internet connection and then I get this message: “Your TV cannot connect to the Amazon Cloud services. Features that require internet connectivity have been temporarily disabled."
If I reconnect to wifi, it works for a bit and then the same thing happens.
I've restarted the wifi router.I've restarted the TV and even reset the TV to factory settings and am still seeing the same issue. All of our other devices, including a FireTV stick and Apple TV all function normally, so I'm pretty sure this issue is with the TV itself.

The wifi router is literally next to the TV, so signal strength shouldn't be an issue. 
I bought this less than a year ago.

Highlighted
Posts: 7,184
Topics: 116
Kudos: 410
Solutions: 395
Registered: ‎12-23-2016

Re: TV cannot connect to the Amazon Cloud services

Hello, JustinianHatfield,

 

Thanks for joining our community. I'm sorry to hear that your WiFi keeps dropping like that.

 

You've gone through all of the standard troubleshooting steps for this, so great job there. Your next step will be to call Insignia support at (877) 467-4289. They'll see what other options there are to help out.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 2
Registered: ‎04-21-2020

Re: TV cannot connect to the Amazon Cloud services

Thanks! I was able to get it working by connecting the ethernet cable, but that's not going to be a long term solution. I'll give support a call. 

Highlighted
Posts: 7,184
Topics: 116
Kudos: 410
Solutions: 395
Registered: ‎12-23-2016

Re: TV cannot connect to the Amazon Cloud services

Hi, JustinianHatfield,

 

I'm glad to hear you have found a temporary solution. I hope the support teams can help you find a more permanent one.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!