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Registered: ‎11-24-2018

TV HDMI Reset - NS-40D420NA 16 REV B

Hi There, I have Insignia TV Model - "NS-40D420NA 16 REV B"; bought 2.5 years back. Recently we started seeing a problem related to HDMI reset. I have cromecast connected to HDMI port and we saw that the port restarts the cromecast after running every few minutes. I tried using other HDMI port and also replaced cromecast device but the reset problem still remained. Can you help we resolve this problem or tell me the next steps (repair estimates $) to get it fixed. Thanks, Shanu Singh
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Registered: ‎09-29-2008

Re: TV HDMI Reset - NS-40D420NA 16 REV B

[ Edited ]

Hello shanusingh,


Welcome to our community.


If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.


If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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