Televisions & Home Theater Accessories

[Kayla-BBY Social Media Specialist]

Hey, Babaloo11,

To double check, are you watching TV through a connected cable box?

Thanks,

[Bobaloo11]

Yes, Comcast.

[Kayla-BBY Social Media Specialist]

Hi again, Babaloo11,

This could potentially be an issue with your cable service or cable box. Something like power-cycling the cable box could help, but I would personally recommend getting in touch with Comcast directly for further assistance with troubleshooting in that area. Let us know how that works!

Thanks,  

[Bobaloo11]

Why does it happen with this TV? I tried another TV hooked up to same cable, no problem

[Kayla-BBY Social Media Specialist]

Good question, Bobaloo11,

It’s my understanding that different TVs, cable box models, physical cables, and home theater setups can affect the viewing experience. Another TV in the home not having the same issue won’t eliminate cable service or the cable box as a potential issue. Have you spoken with Comcast?

Thanks,

[Bobaloo11]

No, not yet.

[Kayla-BBY Social Media Specialist]

Thanks, Bobaloo11.

Once you have a chance to speak with them about this for troubleshooting of their service/cable-box, let us know how it goes so we can go from there.

Best,

[Bobaloo11]

Replaced cable box, same problem. Replaced TV. Problem solved!

[KyleR-BBY Senior Social Media Specialist]

Hi, Bobaloo11,

That's great news. Thanks for you patience in working with us to find a solution. I'm sorry you had to make a trip tot he store for the exchange, but it is a relief that you now have a working TV.

Please reach back out if we can ever assist you again in the future.

Sincerely,