02-22-2020 11:07 AM
02-22-2020 11:59 AM
Hi again, Babaloo11,
This could potentially be an issue with your cable service or cable box. Something like power-cycling the cable box could help, but I would personally recommend getting in touch with Comcast directly for further assistance with troubleshooting in that area. Let us know how that works!
02-22-2020 02:33 PM
Good question, Bobaloo11,
It’s my understanding that different TVs, cable box models, physical cables, and home theater setups can affect the viewing experience. Another TV in the home not having the same issue won’t eliminate cable service or the cable box as a potential issue. Have you spoken with Comcast?
02-22-2020 04:36 PM
Once you have a chance to speak with them about this for troubleshooting of their service/cable-box, let us know how it goes so we can go from there.
02-26-2020 09:51 AM
That's great news. Thanks for you patience in working with us to find a solution. I'm sorry you had to make a trip tot he store for the exchange, but it is a relief that you now have a working TV.
Please reach back out if we can ever assist you again in the future.