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Posts: 2,450
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Registered: ‎10-19-2017

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Hey, Babaloo11,

 

To double check, are you watching TV through a connected cable box?

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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Posts: 12
Registered: ‎02-18-2020

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Yes, Comcast.
Posts: 2,450
Topics: 102
Kudos: 229
Solutions: 115
Registered: ‎10-19-2017

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Hi again, Babaloo11,

 

This could potentially be an issue with your cable service or cable box. Something like power-cycling the cable box could help, but I would personally recommend getting in touch with Comcast directly for further assistance with troubleshooting in that area. Let us know how that works!

 

Thanks,  

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎02-18-2020

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Why does it happen with this TV? I tried another TV hooked up to same cable, no problem
Posts: 2,450
Topics: 102
Kudos: 229
Solutions: 115
Registered: ‎10-19-2017

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Good question, Bobaloo11,

 

It’s my understanding that different TVs, cable box models, physical cables, and home theater setups can affect the viewing experience. Another TV in the home not having the same issue won’t eliminate cable service or the cable box as a potential issue. Have you spoken with Comcast?

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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Posts: 12
Registered: ‎02-18-2020

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

No, not yet.
Posts: 2,450
Topics: 102
Kudos: 229
Solutions: 115
Registered: ‎10-19-2017

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Thanks, Bobaloo11.

 

Once you have a chance to speak with them about this for troubleshooting of their service/cable-box, let us know how it goes so we can go from there.

 

Best,

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 12
Registered: ‎02-18-2020

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Replaced cable box, same problem. Replaced TV. Problem solved!
Posts: 7,188
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Registered: ‎12-23-2016

Re: Sound problems. Insignia 55" TV. Model #NS-55D420NA20.

Hi, Bobaloo11,

 

That's great news. Thanks for you patience in working with us to find a solution. I'm sorry you had to make a trip tot he store for the exchange, but it is a relief that you now have a working TV.

 

Please reach back out if we can ever assist you again in the future.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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