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Registered: ‎11-04-2019

Sound Bar TV Connection

Hi I just bought a Insignia TV 55DF710 along with a Sony Sound Bar HT-S100f. I connected the two HDMI ARC slots but there is no sound from the sound bar. Can anyone assist me please?
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Registered: ‎07-23-2018

Re: Sound Bar TV Connection

Hey, Ammarh4,


This is a great question and we appreciate you connecting with us on our forums about this! 


It does appear that both the TV and the Soundbar support ARC. That's a great first step. Please also make sure that you are using an up-to-date HDMI cable, as some extra old cables may not support the newest technologies. 


From there, we would want to ensure that we are properly connecting only to the HDMI port labeled ARC. It will not work on all HDMI ports, and instead only the one(s) specifically dedicate for ARC. 


Still facing issues? In some cases, you may need to follow the setup instructions listed on page 18 of the manual for your TV. You can find the manual and this link here. 

Austin|Social Media Specialist | Best Buy® Corporate
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