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New Member
Posts: 3
Registered: ‎05-04-2022

Sleep timer doesn't turn off sound

So I have an insignia tv purchased from best buy. Model NS 50DF710CA19. I've noticed in the last 2 weeks whenever I put on the sleep timer or turn off my tv when I am watching on the HDMI input (which is my rogers box) after about 5 minutes I can hear the sound of what ever show is playing on that channel. This didnt used to happen before. Has anyone else had this and know a fix? I've tried unplugging my tv with no luck
Posts: 11,241
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Registered: ‎11-10-2008

Re: Sleep timer doesn't turn off sound

Here is a link to the users manual: https://www.insigniaproducts.com/pdp/NS-50DF710NA19/6245704

 

Also if trouble persists and you have additional concerns you can contact Insignia Support on the same page as well. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 6
Registered: ‎06-16-2022

Re: Sleep timer doesn't turn off sound

This is an issue many of us are finding after the remote firmware update. 

 

You will need to disable the smart HDMI settings and HCPI. If the TV senses anything connected otherwise the audio kicks in and not the picture. 

 

Heck my 8 year old thought there was a demon in her room when the TV would turn on at 4am. She would freak out and ended up sleeping in our room for days... Thanks Best Buy/Insignia.

 

But, it is an easy fix... Hope this helps.

Posts: 11,241
Topics: 1,843
Kudos: 941
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: Sleep timer doesn't turn off sound

Did you mean the HDMI CEC Controls? When my husband and I got a new 4K TV, It worked like it was possesed , all of our devices kept fighting with the TV to change inputs and so forth , I eventually turned it off to prevent it from doing it as it was really getting annoying. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎05-04-2022

Re: Sleep timer doesn't turn off sound

Thank you so much for that suggestion. I'm just on my tv right now. Couldn't find that setting (and Google wasn't much help)

Do you know where I can find that feature to turn it off?

Thank you so much!
New Member
Posts: 6
Registered: ‎06-16-2022

Re: Sleep timer doesn't turn off sound

Yes the very same. 

 

Some TVs handle it better then others. The new firmware made a mess of things... It was supposed to update the remote but it turned the TV into a late night ghost according to my 8 year old daughter...

New Member
Posts: 6
Registered: ‎06-16-2022

Re: Sleep timer doesn't turn off sound

I found it by dumb luck rooting around. But, found this...

 

https://manualzz.com/doc/o/13pi9s/insignia-ns-24d310na21-24--class-led-hd-tv-user-guide-adjusting-me...

 

At page 21 it has reference to In Link (CEC) HDMI HCMI settings.. 


I would disable all of it and see if that solves your issue as it solved mine.

Posts: 44
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Registered: ‎11-24-2021

Re: Sleep timer doesn't turn off sound

Hi, Mellymell10, 

 

Welcome to our online community!

 

It must be really strange to hear shows when your tv is not on, it would probably be spooky for me. For support with your Insignia television please use the following link,

 

https://www.bestbuy.com/site/best-buy-brands/insignia/pcmcat159800050007.c?CMP=ocss_ExB. I am also providing a link to the user manual for your specific tv model.  https://www.insigniaproducts.com/pdp/NS-50DF710NA19/6245704.

 

I hope this information is helpful.

 

Best Regards,

 

Lisa

Lisa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-04-2022

Re: Sleep timer doesn't turn off sound

Thanks for sending me this ACVitale. My settings look different and don't have that INLINK option as shown on that manual. It has HDMI-CEC device control with an on or off option but it is already turned to Off so im not sure what's going on still. Thanks again for trying really appreciated