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Posts: 1
Registered: ‎12-27-2018

Shut off after a while of waiting

I’m trying to get my Insignia NS-50DF710NA19 Model to not fall asleep after a while of being on. I have the TV set up in a bar to run for an extended period of time but the Tv will ask if we are still watching In the middle of a program and we want it to just keep running without having to keep telling it we are still there
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Registered: ‎09-29-2008

Re: Shut off after a while of waiting

Hello ChisumGreen,

 

Welcome to our community.

 

Try this: Make sure that the sleep timer is not turned on. Press and hold Home on your remote control until the Quick Settings menu opens. Select Sleep Timer, then change the setting to Off. You can find more information in the TV User Guide.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-08-2019

Re: Shut off after a while of waiting

Having the same problem (tv used as restaurant digital menu board) tv shuts off after an hour. Turned off screen saver and there is no option to turn off sleep mode (just times, 3 minutes, 5 minutes, 10 minutes all the way up to 240 minutes, no “off” option) please help!
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Registered: ‎08-08-2017

Re: Shut off after a while of waiting

Hello and welcome, Jrod052,

 

Can you confirm if your TV's model number is the same as that of ChisumGreen above?

 

Thanks,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎01-08-2019

Re: Shut off after a while of waiting

Yes, Sam it’s the same model.
Posts: 2,152
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Blog Posts: 16
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Registered: ‎08-08-2017

Re: Shut off after a while of waiting

Hi Jrod052,

 

Thanks for letting me know.  The on-screen menu to change the Sleep Timer function on your TV should be appearing as John-BBY mentioned above.  If it's not, we can try to perform a factory reset.  To do this, press Home, then select Settings. Select Device & Software, then select Reset to Factory Defaults.

 

If the screen continues to power off automatically after performing a factory reset, try disabling the Sleep Timer using the steps above.  In the event you continue to experience any issues, I'd recommend contacting Insignia Support at (877) 467-4289 to help troubleshoot this issue in real-time.

 

I hope this helps.  Thank you for taking the time to join our community.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎01-08-2019

Re: Shut off after a while of waiting

Yeah I tried that when I called support, but there’s no way to turn off the sleep timer, only change the times. What I had to do was download our menu to Amazon Photos and play the photo as a slideshow and pause it. It’s the only way to keep the image without it turning off.