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Posts: 1
Registered: ‎10-13-2019

Roku Insignia ignores remote

I have an NS-24DR220NA18 that is not responding to any remote. Its original remote still works with my 50" Insignia, but no remote works now with the little Roku.

Stranger still: It will turn on automatically about 30 seconds after connecting AC power then cycle off for a few seconds every minute or so. It never gets past the "brand/welcome" screen. (Fancy blue and white banner saying, "Roku Insignia TV")

If I poke a toothpick into the reset hole next to the HDMI port it will go dark immediately and come back on again. I've tried holding the power button in with AC disconnected. It seems like it is locked, but there is no lock button on the Roku remote or the 50" Insignia remote.

If it is locked. How do I unlock it? 

I have no Roku contract, but I have an antenna connected and I just want to watch broadcast.

Posts: 7,184
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Registered: ‎12-23-2016

Re: Roku Insignia ignores remote

Hi, CDan,


Welcome to our community, and thanks for joining us. I'm sorry to hear that your televsion is having issues.


Based on what you've posted, I beleive calling our dedicated Insignia support team at (877) 467-4289. They can walk you through some troubleshooting,a dn let you know your options under warranty if the troubleshooting is not successfiul.


Please let me know if you have any questions.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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