03-30-2020 03:29 PM
04-07-2020 11:06 AM
Welcome to our community. Thanks for reaching out.
It looks like that television has a software reset procedure. You can access it by following these instructions:
1. Press TiVo. The Home screen opens. Press Up or Down to select Settings, then press Right or SELECT.
2. Press Up or Down to highlight Help, then press Right or SELECT.
3. Press Up or Down to highlight Reset this TV, then press SELECT.
4. Press Up or Down to highlight Clear and delete everything, then press SELECT. If Parental Controls is turned on, the Enter PIN screen opens. Enter your four-digit PIN to continue.
5. Press Thumbs Up three times, then press SELECT to confirm this selection and start the Setup Wizard setup.
I hope that helps. Please let me know if you have any questions.
04-07-2020 11:33 AM
04-07-2020 12:23 PM
Thanks very much. I wasn't able to locate anything about a hard reset button, so I hope that the software method will work.