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New Member
Posts: 2
Registered: ‎03-13-2022
Accepted Solution

Reset TV remote won't connect

I have an Insignia Fire TV and had reset the TV to factory settings. Model is: NS-55DF710NA19. The original remote stopped working so I bought a 3rd party remote but the TV does not recognize it after selecting the language. I bought a new fire tv remote but it will not recognize it either. I've unplugged the TV and removed the batteries from both remotes and held the home button on each and neither one gets recognized.
New Member
Posts: 2
Registered: ‎03-13-2022

Re: Reset TV remote won't connect

I realized i bought the fire tv stick remote and not the one for the actual TV. Unfortunate. No need to reply to this post.
Posts: 11,663
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Registered: ‎11-10-2008

Re: Reset TV remote won't connect

Best Buy has a replacement here https://www.bestbuy.com/site/insignia-fire-tv-replacement-remote-for-insignia-toshiba-pioneer-black/...

 

I also went on Amazon where Best Buy is apparently selling there too. Questions and Answers features show that it works for Insignia TV's. It also has a high rating on the Best Buy website under the reviews. 

 

If you buy this and it don't work out you have the Return and Exchange promise per here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit https://www.bestbuy.com/support for support or dial 1-888-BEST-BUY for further assistance.