07-08-2020 12:48 AM
I bought a TV open box and when it arrived, the TV hadn't been reset to the factory conditions. So the amazon account the previous owner had is still set up, but there are parental locks that prevent me from resetting the TV. Amazon couldn't help, and I'm having issues with GeekSquad at the moment. Has anyone ever had this issue?
07-08-2020 09:56 AM
Thanks very much for reaching out. That television should have been reset at the store. I’m sorry that it wasn’t.
Can you give me the model number of the TV? I’ll see if I can get you the steps to reset it.