05-04-2018 05:51 PM
I ordered a remote for Insignia TV/DVD combo, model# NS-19ED200NA14. The insignia website said to order Remote model# NS-RC4NA-16. I got it and it didn't seem to have any buttons for the DVD section.
i downloaded the Users manual for the set and the remote was much different looking. The remote depicted in the Users Manual was model# NS-RC05A-13.
How can I get ahold of that remote?
Also, do I need some sort of return authorization number from the manufacturer to send back the remote they delivered and get a refund?
05-06-2018 12:25 PM
Welcome to Community@Insignia!
For further assistance with your concerns, I recommend contacting Insignia Support at 877-467-4289.