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Posts: 1
Registered: ‎05-04-2018

Replacement remote for NS-19ED200NA14

I ordered a remote for Insignia TV/DVD combo, model# NS-19ED200NA14.  The insignia website said to order Remote model# NS-RC4NA-16.  I got it and it didn't seem to have any buttons for the DVD section. 


i downloaded the Users manual for the set and the remote was much different looking. The remote depicted in the Users Manual was model# NS-RC05A-13.


How can I get ahold of that remote?


Also, do I need some sort of return authorization number from the manufacturer to send back the remote they delivered and get a refund?



Posts: 18,337
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Registered: ‎09-29-2008

Re: Replacement remote for NS-19ED200NA14

Hello scilipoj,


Welcome to Community@Insignia!


For further assistance with your concerns, I recommend contacting Insignia Support at 877-467-4289.




Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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