01-15-2015 03:58 PM
01-17-2015 01:58 PM
Hello dnicole,
Welcome to Community@ Insignia™!
With that model TV, you will need to change from the HDMI input that you currently have selected, to the TV input. You will then be able to select the Plug and Play selection, which will walk you through to the point of turning off Retail Mode. Once finished, change the input back to your HDMI selection, and you should be in business.
Regards,
Jon
Insignia™ Support