06-07-2018 03:22 PM
Hello, my tv will not turn on with the remote or the touch sensitive buttons on the tv. Is there a hard reset button on this tv? From instructions online to reset the TV must hold down the power or menu button, but this does not work on my tv because they are touch buttons, not mechanical buttons.
06-08-2018 08:05 AM
Welcome to Community@Insignia!
Since the TV doesn't have power, I'd recommend trying the steps outlined in the User Guide:
Additionally, to ensure your remote is functioning properly, try this: remove the batteries and push all buttons on the remote control, then install new batteries. This will resolve most remote control issues.
If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You may schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
06-08-2018 09:03 AM
Thank you for the clarification. The red light would indicate the TV is receiving power.
Please try the troubleshooting steps recommended and let me know the results. If your TV will still not turn on afterward, you will likely need to pursue repairs.