04-02-2022 09:36 AM
04-02-2022 09:42 AM
Hello, jw_camp, and welcome to our online community!
Thank you for posting on our forums regarding your experience. Needing to simplify your television and not being able to is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:
Customer Service Pin (located bottom of receipt) or Order Number to locate the television information.
I'll keep an eye out for your message.