Televisions & Home Theater Accessories

[jw_camp]

I've managed to select the "last input" option but found if devices are powered off using the cable system remote, the tv reverts to the Fire home screen. If turned off with the Fire remote, the process works correctly to load with HDMI input. Is there a way to avoid ending with the Fire screen? Needing two remotes for off/on isn't a good option for my aging parents. Thanks for any assistance!

[Rich-BBY Retired: Social Media Specialist]

Hello, jw_camp, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Needing to simplify your television and not being able to is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number to locate the television information. 

I'll keep an eye out for your message.

Best,