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Posts: 1
Registered: ‎09-22-2019

Re: Insignia™ TV Remote Control Codes – Official Thread

Good day...

We have no sound on our 32" Insignia TV...just all of a sudden!?!

Looked through all the TV settings everthing is "on" in the audio; we have tried resetting to "factory" settings with no change... good picture but no sound; we have gotten a pop up screen never seen before re "headphones or someother type of audio," do adjustments offered?!???

We changed batteries in the original remote that came with the TV...still no sound; 

We have been on "Antenna" TV now for close to 5-6yrs...never a problem until now; suggestions please!  Thank you!


Anita C Westminster, Colorado

Posts: 7,184
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Registered: ‎12-23-2016

Re: Insignia™ TV Remote Control Codes – Official Thread

Hi, AnitaCaldwell,


Thanks so much for joining our community. A television without sound isn't the best entertainment device. I'd be happy to see if I can offer any troubleshooting advice.


To get started, I'd need to know that model of the television. That should be on the back of the television, most likely. 


Please let me know when you find that, and we can see if we can find a solution.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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