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Posts: 1
Registered: ‎09-17-2019

Re: Insignia Roku 5315x Brightness Issue

I am having the same issue with my Insignia Roku TV. I purchased it only a year and a half ago. It just randomly started last month and I have not been able to find out anything on this issue other than it seems to happen a lot from reading online. Best Buy really should do something for the customers who have experienced this known problem that seems to go back years with these TVs. You cannot watch TV with it acting like this and it especially should not happen when it is still relatively new. I'll be following this to see if anyone else replies. I will never recommend these TVs in the future and will steer clear of them myself. It is very sad because the TV was great until this issue.
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Registered: ‎11-30-2015

Re: Insignia Roku 5315x Brightness Issue

Hello, nelipin,

 

Welcome to our community! Thanks for reaching out to us to share that you’re experience a similar issue that another member of our community pointed out. Noticing that your TV dims randomly without reason would be a tad frustrating.

 

Can you please share which troubleshooting steps you’ve done? Also, have you given our teams at (877) 467-4289 a call on this matter? If you haven’t, they’d be best positioned to assist you further.

 

Respectfully,

 

Mariah|Social Media Specialist | Best Buy® Corporate
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