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Posts: 1
Registered: ‎11-25-2018

Re: Insignia Roku 45 inch TV has no picture

I have same issue with ns-55dr710na17 sound is good but no picture. turned tv on selected cable box screen went black like always but picture never came back on.

Posts: 8,759
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Registered: ‎09-29-2008

Re: Insignia Roku 45 inch TV has no picture

Hello Dennis97,

 

Welcome to our community.

 

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-12-2018

Re: Insignia Roku 45 inch TV has no picture

Hi John,
I'm having the same problem. In the middle of watching tv screen just went black. Sound is on but no picture. Insignia ns-55dr710na17.