11-25-2018 05:04 AM
I have same issue with ns-55dr710na17 sound is good but no picture. turned tv on selected cable box screen went black like always but picture never came back on.
11-25-2018 02:35 PM
Welcome to our community.
If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.
I hope this helps. Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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