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New Member
Posts: 3
Registered: ‎10-29-2018

Re: Insignia 42" lcd 120HZ loses picture not sound.

I am having the same issue with my Insignia 32 LCD:  Sound but no picture.

After searching online for a solution, I feel like this is a major defect with Insignia Tv's.

Is this a real life definition of planned obsolescence once the warranty has expired?  

Best Buy should offer a product of quality if it is to represent their name.  Shameful to not do so.

Posts: 18,337
Topics: 2,995
Kudos: 586
Solutions: 503
Registered: ‎09-29-2008

Re: Insignia 42" lcd 120HZ loses picture not sound.

Hello Patcho,

 

Welcome to our community.

 

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, please let me know and I'll be happy to look into this for you. Please include the TV model number in your message..

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-29-2018

Re: Insignia 42" lcd 120HZ loses picture not sound.

I left the TV unplugged for over a month. Frustrated over its demise, I tried over and over pressing the on/off switch hoping that it would reset. Nothing changed. So I removed the power cord and the
New Member
Posts: 3
Registered: ‎10-29-2018

Re: Insignia 42" lcd 120HZ loses picture not sound.

I put the TV in the trash. I now understand why I see flat screen TV on the curve. Sad engineering.