01-11-2019 03:17 PM
01-12-2019 04:13 PM
Welcome to our community! Thank you for articulating the steps you’ve taken to remedy your wi-fi connection issues on your Insignia Roku 42” TV. We’d be happy to see what other suggestions we can make for you.
What’s the model number of your TV? It may be possible to hardline an ethernet connection. We’d be happy to double check. Also, have you stopped using the internet on other devices when streaming? It’s possible that your router isn’t prioritizing the connection to the TV, but to other devices. We look forward to your reply!
|Mariah|Social Media Specialist | Best Buy® Corporate|
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