12-16-2018 10:48 AM
Good morning, Dnae40w,
Welcome to the forum, and thanks for reaching out to us. I'm sorry to hear the screen on your TV isn't showing picture as it normally should, but I'll be happy to see how I may be able to help here.
When you power on the TV, does the manufacturer logo or any on-screen menu appear? Are you able to hear sound from the TV? Have you tried to power cycle the TV or use alternate inputs?
I look forward to hearing from you.
|Sam|Retired Social Media Specialist | Best Buy® Corporate|
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