01-21-2019 09:41 AM - edited 01-22-2019 08:35 AM
Hi there, alsherlock,
Welcome to the forum. Can you please provide me with the model number of your Fire TV so I can look into this for you? Also, have you tried the troubleshooting steps above that Mariah provided here to our other community members?
01-23-2019 08:17 PM
I replied as private message - it got lost? trying again here
is brand new TV - not been programmed by anyone so not doing reset b/c may mess up my rez settings
I'm in my 70s - like that Fire TV can do a lot, but first it has to be a TV -
just want to default to HDMI1, not to Fire TV
Model: NS43 DF710 na19
appreciate your help, Sam
01-24-2019 12:28 PM
Thank you for your message.
It appears that Sam replied to your private message. To check your forum inbox, ensure you have signed in with your username and password, then click on the envelope icon in the upper right of this page.
01-27-2019 05:39 PM
I am having the same issue.
My 92 year old mother will not use two remotes use her TV.
One for the cable box. and one for the FIre TV that requires her to select an input Every time she turns on the TV.
39 inch TV Model No.NS 39DF510NA19.
Bought on 12/17.
Power Cycling does not change this.
I have tried reset on factory settings.
I have tried the chatrooms, I have tried more powerful signals as various HDMI inputs. I have tried all the HDMI inputs.
None of those thing resolve this issue.
This TV is not useable for its intended situation. Best Buy told me today I am 7 days past the return window.
So I am stuck with it, or pay 25.00 to have it recycled.
Looks like you sent the fix by private message to another customer.
PLEASE TELL ME THE FIX!!!!!!!!!!!!!!!!!!!
01-29-2019 10:23 AM
Welcome to our community. If power cycling your TV and performing a factory reset does not correct this issue, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot your concerns in real time.